Return and Refund Policy

Effective Date: March 7, 2025

At ZeniGlasni, we value our customers and strive to ensure satisfaction with every purchase. If you are not completely satisfied with your order, you may return it in accordance with the policy outlined below.

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Products must be unused, undamaged, and in their original packaging with all included accessories and documentation.

  • Returns will not be accepted for custom-made or special-order items, unless defective.

  • Clearance or final sale items are non-refundable.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email our support team at info@zeniglasni.com or call (812) 547-5837 to request a Return Merchandise Authorization (RMA) number.

  2. Package the Item: Securely pack the product, including the original receipt or proof of purchase.

  3. Ship the Item: Use a trackable shipping service to send the item to the following address: ZeniGlasni Returns Department
    1707 Jefferson St, Tell City, Indiana, 47586

  4. Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

3. Refund Policy

  • Approved refunds will be credited back to the original payment method.

  • Shipping costs are non-refundable unless the return is due to a shipping error or defective product.

  • If the item was purchased with a discount or promotion, only the amount paid (not the original price) will be refunded.

  • If a returned item is damaged, missing parts, or not in its original condition, a partial refund or denial of the return may apply.

4. Exchanges

  • If you need to exchange an item for a different one, please follow the return process and place a new order.

  • Exchanges are subject to product availability.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items cannot be returned:

  • Custom-made or special-order items

  • Clearance or final sale items

  • Products that have been used, altered, or damaged by the customer

7. Cancellations

  • Orders may be canceled within 24 hours of placement if they have not yet been shipped.

  • Once an order is shipped, it cannot be canceled and must go through the return process.

8. Changes to This Policy

ZeniGlasni reserves the right to update this Return and Refund Policy at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

9. Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, please contact us:

  • Email: info@zeniglasni.com

  • Phone: (812) 547-5837

  • Address: 1707 Jefferson St, Tell City, Indiana, 47586